Communication Strategies at the National Call Center Conference

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October 29, 2017
Communication Strategies at the National Call Center Conference

Communication Strategies headed to Las Vegas and participated in the National Call Center Conference hosted by the Credit Union Association of New Mexico. For over 21 years, this event has been focused on assisting credit unions by sharing access to latest technologies and providing information on the latest industry trends and best practices. With dozens…

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Disaster Recovery and Business Continuity Planning

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October 15, 2017
Disaster Recovery and Business Continuity Planning

As wildfires raged through Northern CA during October 2017, many communities in the Sonoma and Napa counties were unprepared for the conflagration that destroyed homes, businesses, hotels and wineries. It is estimated that over 20,000 people were displaced, more than 3,000 homes destroyed and critical services at some hospitals and health care facilities were impacted…

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SD-WAN adoption and deployment is on the rise…

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September 25, 2017
SD-WAN adoption and deployment is on the rise…

In 2015, Gartner predicted that by the end of 2019 30% of enterprises will deploy SD-WAN technology in their branches. Today Gartner forecasts expect a 57% annual growth in SD-WAN spending through 2020, and, at the same time, a 23.2% decline in router spending. The SD-WAN market is rapidly becoming increasingly crowded, but no single…

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Considering *aaS?

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September 10, 2017
Considering *aaS?

So what are the differences and similarities in evaluating “…as a service” alternatives when comparing to on-premise alternatives? Here are some of the likenesses: Requirements rule: Our practice leaders always recommend that a client begin with listing their organizational and business needs and formulating the required technical functionality to meet them. Documenting them is key,…

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Com-Strat can help navigate disruption in the Communications Industry

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August 22, 2017
Com-Strat can help navigate disruption in the Communications Industry

Com-Strat can help navigate the disruption in the Communications Industry. We wanted to share our perspective with you based on our long history with manufacturers of unified communications, contact center, and cloud solutions. Since Mitel’s announcement to acquire ShoreTel, Com-Strat has participated in consultant conferences with them where they reiterated their support for existing ShoreTel…

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Mitel to acquire ShoreTel as industry consolidation escalates

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August 10, 2017
Mitel to acquire ShoreTel as industry consolidation escalates

On July 27, 2017, Mitel announced a definitive agreement to acquire ShoreTel. The statement issued by both Mitel and ShoreTel positions the consolidation as accelerating Mitel’s move to high-growth in the UCaaS market. Delivers attractive shareholder value with $60 million in future synergies Moves Mitel into a #2 position in UCaaS market Expected to be…

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Com-Strat welcomes aboard Jim Liska

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July 27, 2017

Communication Strategies is excited to announce that Jim Liska has joined the Com-Strat team. Jim will expand the business development team after a decade of success at Adapt Technologies, a premier provider of contact center technologies focusing on the Financial Services market. Jim is a consulting industry professional, working previously for FTI Consulting, BearingPoint (formerly…

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Communication Strategies rings the cash register for its retail client

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May 15, 2017
Communication Strategies rings the cash register for its retail client

Sr. Consultant JP Merlaud was asked to step in and review services and annual billing for a large retail client with over 320 sites headquartered in the southeastern United States. Over the course of 6 months, JP reviewed their co-location contracts, telco design, phone bill usage and trunking services in play with a wide range…

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