Discovery & System Design

The discovery process is the first step in any project. Whether it involves Unified Communications, Contact Center design, WAN design, communication strategy, or cloud based solutions, information gathered during this phase will form the foundation for the project at hand as well as provide a foundation for future projects. Typically the deliverable from the discovery phase is a procurement process (RFP, RFQ, RFI) that utilizes a sophisticated weighting and scoring method that identify the top solutions based upon each client’s specific requirements.

At COMSTRAT, our market knowledge, buying power and negotiation experience allow us to negotiate effectively on behalf of our clients, typically offsetting consulting fees. We provide a comprehensive review in the following areas:

  • Current Systems Overview
  • Department and Staff Interviews
  • Review of Current Communication Processes
  • Application Requirements Definition & Improvement
  • Budget validation
  • RFP creation
  • Solution evaluation with functional and TCO comparison