In our experience reviewing telecom bills for many organizations we have found that a vast majority are overspending by significant amounts. The reasons include non-competitive billing rates, incorrect billing rates, billing for non-operational service and billing for services that have fallen off contract. Communication Strategies can perform a high level expense review, with the goal of identifying savings potential.
We typically generate savings of between 10%-15% of total spend, and have been successful negotiating credits and refunds for past billing errors. We then work with our clients and the carriers prioritizing the savings opportunities and implementing changes in the following areas:
- Local & Long distance calling
- Wireless services
- WAN / IP services
- Web & audio conferencing
- Hardware support contracts
- Co-location expenses