Com-Stat has been selected to assist another Fortune 100, industry leading, global technology firm to assist with the procurement of a global site contact center solution. The client supports over ten thousand agents at more than 80 national and international locations.
The client is committed to consolidating their service on a next-generation, cloud-based omnichannel solution.
Com-Strat services were secured to leverage their market knowledge and subject matter expertise on:
- Conducting discovery with business units.
- Researching viable solution providers.
- preparing a request for proposal.
- Assisting with proposal evaluation, vendor selection and contract review/negotiation.
Contact Communication Strategies for assistance if there is a contact center project in your firm’s future.
