Microsoft Teams has emerged from the pandemic as the premier solution for Unified Communications as a Service (UCaaS).
With pricing models tailored to government, education and the private sector, many organizations are strongly considering Teams as a suitable replacement for their legacy on-premise PBX systems. Pursuing this strategy involves several potential challenges:
- What is the right deployment model (MS Teams calling plan, Direct Connect, Operator Connect)?
- How will feature parity with current platform be addressed?
- Who will be responsible for deployment tasks (database, programming, training, telco porting)
- How will E-911 compliance be achieved and supported?
- What is the hard phone/softphone strategy?
- What changes to customer network will be required?
- What integrations will be necessary for 3rd party applications (contact center, paging, faxing)?
- How (and who) will ongoing support be managed?
While the direction may be clear, the path to success largely depends on satisfactorily addressing the above issues. Communication Strategies is well-versed in supporting its clients’ Teams migrations and can be a valuable resource for organizations choosing this strategy.
